IT support for small businesses

IT support for small businesses from PSP Bulgaria

Advantages:

  • Time range for technical support: Monday to Friday from 9:00 to 18:00;
  • Support without limitation in quantity and type of IT equipment;
  • Reaction for remote response – up to 45 minutes;
  • On-site response – for the next business day;
  • Guaranteed one-time monthly visit for on-site support with a limit of up to 1 hour;
  • Technical support outside of the time range is charged extra 70.00 BGN without VAT at the start of the hour;
  • 24×7 critical techniques monitoring – Internet connectivity, routers and servers;
  • Monitoring mail servers for early notification when entering BLACKLIST;
  • Ability to notify problems and tasks via a web-based ticket system with full analysis and response statistics, problem solving stages, deadlines and repeatability information;
  • Installation of computer modules and software, repair of computers, laptops, printers, monitors, etc. with a 5% discount on the service prices;
  • Fixed price for consistent technical services such as server installation / re-installation, migration, tuning, network repairs and other IT infrastructure development projects;
  • Timely provision of information and recommendations for new versions of software;
  • Consultation and assistance by telephone, Skype or e-mail;
  • Preferential prices for purchasing software and hardware;
  • Supply of consumables: toners, ink cartridges, papers. Recycling of toners;

Prices:

Commitment fee: 99.00 BGN / month excluding VAT
Remote access: 39.00 BGN / hour excluding VAT
On-site visit within the time range: 49.00 BGN / hour excluding VAT